The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs. The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by SaRA, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row.
If you are unable to sign in, your log files will not be sent to Microsoft. Note, if you are not signed into SaRA when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. The only time you would want to send log files from SaRA to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in Microsoft Support and Recovery Assistant (SaRA), some log files may be created and you will be given an opportunity to send these files to Microsoft. Even better, it’s not just for Office 365, other Office products can be scanned using this tool such as Outlook in Office 2010, 20. To download the Microsoft Support and Recovery Assistant follow these steps:Ĭlick the button below to download the Microsoft Support and Recovery Assistant. I was just made aware of this useful tool by Microsoft Support the Microsoft Support and Recovery Assistant for Office 365 (also known as ‘SaRA’). Installing Microsoft Support and Recovery Assistant Identify issues with Outlook, Office Windows or MailboxĬreates a detailed report of my Outlook, Office, Windows and mailbox configuration The Teams User Presence for Outlook gives you the ability to check a Teams user's presence information correctly in Outlook. Issues with Teams user presence in Outlook The Teams Meeting add-in for Outlook gives you the ability to create a Teams meeting from an Outlook meeting invite Troubleshoots intermittent connection problems Outlook keeps saying "Trying to connect… " or "Disconnected".
This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Performs troubleshooting to assist in solving Office sign-in issues.
Install office so it can be activated and usedĪssistance with activating currently installed Office
Resolves trouble with uninstalling Office The link will take you directly to the solution in Microsoft Support and Recovery Assistant application. To resolve any of the problems listed below, simply click on the recommended solution for the associated problem to get started. If you are an enterprise customer, please go to Command-line version of the Microsoft Support and Recovery Assistant for more information.īelow are some of the frequently known issues that our users face. Microsoft Support and Recovery Assistant scenarios can now be run using a command-line version.